Veterinary Administrative Lead | Full Time | McKinney, TX

Reception | McKinney, TX

Seeking an independent, compassionate Client Service Tech to join our team!

Why Highlands-Eldorado Veterinary Hospital  in McKinney, TX?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital offers x-rays, soft tissue surgery, orthopedic surgery including ACL repair (cruciate ligament repair), pet dental care, and cold laser therapy.
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this    
Who are we looking for?
This role requires a highly organized, detail-oriented, and self-motivated individual who is competent in prioritizing and working with little supervision. Excellent communication and customer service skills are required, and the ability to successfully handle the unexpected is essential. Technical veterinary experience is preferred but not required.
  • Assist with employee scheduling, time clock management and various other administrative task
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
  • Assist in veterinary technical activities as experience, skills and ongoing learning allow. 
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits