Veterinary Receptionist | Full-Time | Lino Lakes, MN
Reception | Lino Lakes, MN
Seeking an independent and compassionate Customer Service Rep to join our team!
Why Rice Creek Animal Hospital in Lino Lakes, MN?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, ultrasound, echocardiogram, and more.
Rice Creek Animal Hospital is a full-service veterinary medical facility established in 2011. The professional and courteous staff at Rice Creek Animal Hospital strives to provide the best possible medical care, surgical care and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients.
We value our employee’s work/life balance. Employees work 4 10-hour shifts (7:45am – 6:00pm with a 30-minute lunch break) and NO WEEKENDS. We foster a culture of teamwork and collaboration where all members of the team feel valued, respected, and appreciated.
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
Who are we looking for?
Applicants must have a strong work ethic, preserve a positive personality, capable of communicating effectively, be able to multi-task efficiently in a fast-paced environment, have the ability to work in harmony with a team, possess a well-rounded technical skill set, and have a passion for delivering exceptional care to patients as well as clients.
Requirements:
-Must have at least 1+ years of customer service experience in a veterinary or medical setting preferred.
-General computer knowledge and positive attitude
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
- Competitive salary: $16-$18/hr based on experience and skillset.
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Continuing education allowance for licensed technicians
- Guardian voluntary benefits
Looking to relocate?
Lino Lakes, MN, is in Anoka County, Minnesota, approximately 20 miles north of Minneapolis-St. Paul. Lino Lakes is a great place to live, work, and play. It offers residents a small-town feel with access to big-city amenities, making it a popular destination for families and professionals alike. We’re surrounded by beautiful lakes, numerous parks, hiking and biking trails, making it a popular destination for outdoor enthusiasts!