Veterinary Customer Service Representative

Reception | City, State

   Seeking an independent, compassionate Customer Service Representative to join our team! 

Why Caring Hands Animal Hospital in Ashburn, VA?

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory. 

Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 

Veterinary Receptionist (CCS) Qualifications/Requirements

The primary role of all Caring Hands Animal Hospital employees is to ensure that our clients and patients experience top-notch customer service and excellent patient care.  Specific responsibilities of the Veterinary Receptionist include:

  • Strong Customer Service skills.  Ability to effectively communicate and educate clients.
  • Be proficient in a variety of administrative skills and techniques ranging from but not limited to: data entry, filing, faxing, emails, use of office equipment, etc.
  • Operate a high volume multi-line phone system, make and receive calls.
  • Ability to maintain the appointment schedule.  Scheduling appointments (exams, surgical procedures, etc.), monitoring for changes and adjust as needed
  • Knowledgeable of small animal practice include wellness, vaccine schedules, preventative medications and routine lab work
  • Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar and terms
  • Greeting guests and appointment check in/out. 
  • Ability to process client transactions and assist in accounting of cash drawer; run end-of-day transaction reports
  • Maintain a clean and orderly facility.

Qualified applicants will have the following traits & abilities:

  • Previous relevant experience desirable
  • Must be 18 years of age or older
  • Excellent communication skills, and teamwork abilities.  Must be motivated to maintain our standards of excellent client services and high-quality patient care.  Be a team player with exceptional client service and communication skills, attention to detail with a positive and compassionate attitude
  • Strong computer skills.  To perform this job successfully it will be necessary to become proficient in the use of the practice management software (AviMark).
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary of $18.00-$23.00 dependent on experience and skill
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits