Veterinary Receptionist

Reception | Cincinnati, OH

   Seeking a compassionate and independent Veterinary Receptionist to join our team! 

Why Kyle Veterinary Hospital in Cincinnati, OH?
Centrally located in Sharonville, Ohio, Kyle Veterinary Hospital cares for animals of all shapes and sizes in our world class facilities. At Kyle Veterinary Hospital, our state-of-the-art spacious facilities are always comfortable and clean, with your pet cared for in a respectful, comforting manner.

Our team wants you to know...
Our staff is highly trained, experienced and empathetic to your pet's needs. We offer a wide-range of health solutions tailored to your pet. We treat each patient as if they were our own loving companion.

Our Commitment to Diversity: 
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community. 

Who are we looking for?
Applicants must have recent front desk experience, in a veterinary or medical setting preferred, strong work ethic, preserve a positive personality, capable of communicating effectively, be able to multi-task efficiently in a fast-paced environment, have the ability to work in harmony with a team, possess a well-rounded technical skill set, and have a passion for delivering exceptional care to patients as well as clients. 

Schedule:
This is a part-time need under 30 hours/week. Will work varied shifts Mon-Fri, most evenings and some Saturdays from 8a-1p. 

Responsibilities: 

  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet. 
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits. 
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian. 
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc. 
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior. 
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience. 
  • Bring daycare and boarding dogs to and from kennels, which includes going up and down stairs multiple times during shift. 

Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include: 

  • Competitive salary: $15-$17/hr based on experience and skill set!
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents 
  • Paid time off for full-time employees 
  • 401(k) plan 
  • Continuing education allowance for licensed technicians 
  • Guardian voluntary benefits