Veterinary Receptionist

Reception | Bettendorf, IA

Seeking an independent, compassionate Veterinary Receptionist to join our team!

Why Maplewood Veterinary Center in Bettendorf, IA?
We strive to provide compassionate care with a focus on preventative and wellness care. We recognize the significance of the special God-given human-animal bond and its value to the health of our community, and we are committed to providing a friendly and welcoming environment that enhances that bond.

Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. One year of previous veterinary client services experience is preferred.
 
Salary: Compensation for this position is $15-17/hr depending on experience.
 
Schedule: The ideal candidate will be available Monday 7:15am to 6:15pm and T-F 7:15am to 5:15pm. The weekly schedule will consist of both full days and some half days. No weekends!
 
Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
    • Competitive salary
    • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
    • Paid time off for full-time employees
    • 401(k) plan
    • Continuing education allowance for licensed technicians
    • Guardian voluntary benefits