Veterinary Receptionist

South Putnam Animal Hospital is hiring a part-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to create a better world for animals and the people who love them, expect to be supported in your work and home life with all the benefits you deserve:

• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today

Salary: $18 - $21 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part-time position averaging 22–29 hours per week.

• Mondays: 9:00 AM – 2:00 PM
• Tuesdays: 2:00 PM – 7:00 PM
• Wednesdays: 8:30 AM – 3:00 PM
• Fridays: 9:00 AM – 2:00 PM
• Saturdays: 8:30 AM – 4:00 PM

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred but not necessary. We are willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About South Putnam Animal Hospital

Our well-established Practice is proud to have a Board-Certified practitioner, Dr. Julie Fixman, DVM, DABVP, as our Medical Director. Less than 1% of veterinarians in the US have attained this board certification, and we've found it to be a great benefit and comfort to our existing clients and new clients searching for a second opinion.