Veterinary Receptionist

The Pet Wellness Group is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide the very best care combined with the latest and most up-to-date facilities and equipment, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Salary: $16.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, 4 days a week and every other Saturday.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

 About The Pet Wellness Group

At Pet Wellness Group, we’re more than just a veterinary hospital—we’re a team of dedicated professionals passionate about providing exceptional care for pets and peace of mind for their people. Our hospital combines progressive veterinary medicine with personalized service in a warm, welcoming environment. We are a full-service pet hospital that offers comprehensive medical services for pets in the Florence, Hebron, Burlington and Union areas.

From wellness exams and dentistry to surgery and urgent care, we offer a full range of services tailored to meet each pet’s unique needs. Our state-of-the-art facility is designed with both pets and pet parents in mind, and our experienced team is committed to making every visit as comfortable and stress-free as possible.