Reception Supervisor| Full-Time| Arvada, CO

Seeking an independent, compassionate experienced Receptionist Supervisor to join our team!

Why Indian Tree Animal Hospital?

We take pride in empowering our client service professionals to be an integral part of a veterinary environment that truly values compassionate patient and client experience.  By joining our team, you’ll play a crucial role in ensuring seamless communication and support between our esteemed medical staff and the furry companions under our care.  Our advanced medical technology, including digital radiography, in-house labs, laser therapy, and specialized services like acupuncture and orthopedic surgery, allows you to contribute to the delivery of exceptional, well-rounded care.  Join us to make a meaningful difference in the lives of both our patients and their dedicated medical providers.

Equal Employment Opportunity: 

Veterinary Practice Partners (VPP) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any legally protected characteristic.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community. 

Who are we looking for?

We are seeking individuals who radiate positivity and possess outstanding communication skills.  The capacity to adeptly navigate a dynamic, fast-paced setting while concurrently exhibiting strong multitasking abilities is crucial.  We are seeking a candidate who showcases remarkable leadership acumen, as well as the aptitude to effectively manage and inspire a team.  If you’re ready to make a transformative impact while exemplifying these qualities, we encourage you to apply and join us in shaping exceptional experiences for both clients and colleagues alike.

This role presents an opportunity to play an integral part in creating a positive client experience and supporting the efficient functioning of the hospital. If you are enthusiastic, compassionate, and dedicated to helping others, we encourage you to apply for this important position.

Qualifications:

• High school diploma or equivalent; additional education in the veterinary medical field is a plus.
• Demonstrated track record of at least 2 years in a supervisory position with ability to lead, mentor, and motivate a team to achieve performance goals.
• Strong interpersonal skills, with the ability to communicate effectively and empathetically with clients, colleagues, and veterinarians.

Responsibilities (including but not limited to):

• Develop and oversee the scheduling operations for the front desk as well as acting as a liaison between clients and staff as well as front desk staff and medical staff. 
• Assist the Practice Manager with recruiting, interviewing, and hiring members of the reception team.
• Train, guide and collaborate with team members to ensure consistent and exceptional customer service delivery.
• Develop a solid understanding of common vaccination protocols, basic laboratory tests, prevalent diseases, veterinary terminology, and pet behavior to address client queries confidently.
• Ensure accurate recording of services and product sales, while also handling various forms of payments effectively.
• Keep informed of industry trends and advancements to enhance your expertise and contribute to the continuous improvement of client services.

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary starting at $24/hour
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits
• Pet benefits!