Veterinary Receptionist

Reception | Marcellus, NY

Seeking an independent, compassionate full-time OR part-time Veterinary Receptionist to join our team!

Have you ever found the perfect practice on paper but felt the culture wasn't a good fit for you? At our facility, we’re focused on making sure our hospital has the right tools to allow our medical staff the ability to provide excellent service and compassionate care while enjoying the quirks of fellow co-workers. We pride ourselves on having established a balance between professionalism and personality.

Our team wants you to know...
We are always laughing and finding ways to have fun, even on the most stressful days.

Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. This is a high call volume position with a lot of client contact; must be very comfortable with customer service. 
 
The client service representative is the first person wth whom clients or potential clients will talk to when they call or see when they walk through our door. You must be courteous and communicative. You are the voice and the face of the hospital and are responsible for providing accurate information and a caring attitude. You must be friendly, professional and courteous, and capable of handling many tasks at once with many interruptions.

Salary: The pay rate for this position is $16-17/hr, depending on experience.

Schedule: 20-38 hours per week, depending on full-time or part-time preference. Same schedule every week, definitely Monday and Thursday 8:00am to 6:00pm (30-minute lunch). Remaining hours to be discussed. Part-time and full-time applicants welcome!

Responsibilities:
  • Perform opening/closing procedures
  • Help clients check-in, update address/phone #, etc.
  • Prepare patient records, consent forms, & so forth for the next day.
  • Answer telephone calls and schedule appointments
  • Notify doctors & technicians of patient arrival
  • Update database for vaccinations, reminders, etc.
  • Check-out clients at end of visit, explain invoices/treatment plans
  • Keep reception area neat and clean throughout the day
  • Help clean exam rooms between appointments
  • Call/text clients to confirm appointments
  • Perform follow-up telephone calls as directed. Record client feedback, inform Dr.
  • General knowledge of over the counter, flea, tick and heartworm products
  • Perform other duties as assigned
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
    • Competitive salary
    • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
    • Paid time off for full-time employees
    • 401(k) plan
    • Continuing education allowance for licensed technicians
    • Guardian voluntary benefits