Veterinary Receptionist

Reception | Cottage Grove, MN

   Seeking an independent and compassionate Veterinary Receptionist to join our team!

Why Park Grove Pet Hospital in Cottage Grove, MN?
We are a family oriented clinic with a crew that shares their love and knowledge for and with clients and patients.  Park Grove Pet Hospital has been serving the Cottage Grove community and surrounding areas for 50 years.  Our team is here because we love animals and we have passion for ensuring quality of life and health. We believe in having strong work-life balance.
 
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 
Schedule:
This position is full time at 35-40 hours/week, Monday through Friday with rotating Saturdays. 
 
Who are we looking for?
Candidates must have receptionist experience, veterinary or medical preferred. The purpose of this position is to assist our veterinarians to fullest extent with patient care and treatment, educate clients and assist with surgical procedures. This position requires working knowledge of hospital organization and services, basic rules or protocols governing animal patient treatment, data transcribing, word processing and a practical knowledge of standard procedures, veterinary records and terminology used in the hospital.
 
Requirements & Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary - $14 - $17 per hour, determined by the candidate's skills, experience, and qualifications.
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance