Veterinary Receptionist

Reception | Peoria, IL

     Seeking an independent, compassionate Receptionist to join our team!

 
Why Meadowbrook Veterinary Clinic in Peoria, IL?
We love your pets and we value your trust in us to provide care for such an important part of your family.  As Peoria Illinois’ full-service, AAHA accredited veterinary medical facility our professional and courteous staff provides the best possible medical, surgical, and dental care. By providing compassionate care through veterinary excellence, we promote responsible pet ownership, preventative health, care and health-related educational opportunities for our clients.
 
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 
Who are we looking for?
  • Must have experience working with animals and customer service
  • Comfortable with dogs and cats of all breeds and sizes
  • Ability to lift 50 lbs.
  • Have strong client education & communication skills
  • Must have a can-do attitude and be a team player
  • Must be detail-oriented with the ability to think clearly and multitask in a fast-paced environment
  • Ability to demonstrate maturity, resiliency, and sound judgment when dealing with challenges
  • Can maintain a sense of humor in a fast-paced environment
  • Dependability and punctuality are a must
Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary - $14 - $17 per hour, determined by the candidate's skills, experience, and qualifications.
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits
  • Great Pet Discounts!