Veterinary Receptionist

Reception | Manchester, MO

   Seeking an independent and compassionate Customer Service Rep to join our team!

Why Fox Creek Veterinary Hospital in Manchester, MO?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, cold laser therapy, and EKG.
 
About Us:
Our staff, as a team, is dedicated through continuing education and compassion to provide out patients with the level of care we would demand for our own pets. These principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day. We are happy to see Canine, Feline, Equine, and Pocket Pets!
 
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 
Who are we looking for?
Applicants must have front desk receptionist experience in a medical field, preferably in a veterinary clinic, professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.
 
Hours:
This is a part-time need! Fox Creek in Manchester is open 7 days a week from 8:00a-8:00p. Rotating weekend schedule. We have a rotating schedule including morning, evening, and weekend shifts.
 
Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary: $15-$18/hr based on experience and skill set.
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits