Veterinary Receptionist

Reception | Locust Grove, VA

 Seeking an independent and compassionate Veterinary Receptionist to join our team!

No weekend hours!

Why Lakewood Animal Hospital in Locust Grove, VA?
At Lakewood Animal Hospital, our mission is to enhance the human-animal bond by providing compassionate, state-of-the-art medical, surgical and dental care to our patients. Our services and facilities are designed to assist in routine preventive care for young, healthy pets, early detection and treatment of disease as your pet ages, and medical and surgical care as necessary during their lifetime. 

As a new team member, you will be met with a team that works together, supports each other, and loves our patients! We celebrate our successes—both personal and professional—and support each other on tough days. This support means that our hospital is ready to welcome you with open arms or provide support and mentorship to a new graduate.

Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. The ideal candidate will have 2+ years of previous veterinary receptionist experience.
 
Schedule: 40 hours per week! NO WEEKENDS! Monday-Friday 7:45 AM to 6:00 PM, four days a week.
 
Salary: Compensation for this position is $15-20/hr. depending on experience.
 
Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits