Veterinary Receptionist

Reception | Charlotte, NC

 Seeking an independent, compassionate Veterinary Receptionist/Assistant to join our team!

 
Why Rea Road Animal Hospital in Charlotte, NC?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. We provide the highest level of veterinary care and pride ourselves on our client communication and the care and compassion of each member of our team.
 
Our team wants you to know...
"The best part of working here are the people! Management is great and so are my coworkers. I am newer than most of them and they are so knowledgeable, helpful, and friendly. I have learned so much working here and it has been so inspiring."​
 
Our Commitment to Diversity:
We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.
 
Who are we looking for?
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.
 
Schedule: The typical schedule consists of four full days from 7 AM to 6 PM, with rotating Saturday shifts from 8 AM to 12 PM.
 
Receptionist Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Assistant Responsibilities: 

  • Assisting Veterinarians and Licensed Veterinary Technicians. 
  • Handling and restraining pets for exams and procedures. 
  • Assist in the taking of x-rays 
  • Monitor and collect urine and fecal samples as needed 
  • Monitor, record, and report physical signs of hospitalized/boarded pets 
  • Responsible for cleaning/maintenance of hospital. 
  • Care of hospitalized/boarded pets as needed 
  • Fecal parasite sample collection and preparation 
  • Preparation of a prescription drug, other than a controlled substance, for dispensing
  • Surgical assistance to a licensed veterinarian 
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary - $15 - $17 per hour, determined by the candidate's skills, experience, and qualifications.
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits
  • Generous pet benefits!